No. Any credit card payments through our system are highly secured and we keep no records. Nor do we ever view your credit card details. 

At AKS, we assure you that any personal information or data provided by you to us is completely protected and is kept confidential. When making an online payment to us via your credit/debit card, we do not have access to view your credit/debit card details. 

Pending

Yes, sure. We work closely with industry and employers, and we accept purchase orders. Tax Invoices will be created right after the request is received from your employer. 

Refund is subjected to AKS Training refund policy. Please read about the refund policy available on our website. 

At AKS, we are continuously improving our student services and education offerings. We welcome your feedback. To learn more about our complaints management process, or to make a complaint, visit the Student Resources. 

If you are not a student, you can make complaints in writing to: email address 

Firstly, congratulations on completing your qualification early! 

As an AKS student, your course fees need to be paid in full before we can issue your certificate/transcript. 

AVETMISS stands for the Australian Vocational Education and Training Management Information Statistical Standard. It is a national data standard which ensures consistency and accuracy of vocational education and training. 

When you enroll, we will direct you to a form that asks you some personal questions, and your reason for studying. This is the AVETMISS data. 

We are required by law to collect this data, and share it with the National Centre for Vocational Research Ltd. 

Recognition of prior learning (RPL) is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit as defined by the Australian Qualification Framework council. For more information, please follow the prompts: https://www.aqf.edu.au/sites/aqf/files/rpl-explanation.pdf 

During the enrolment stage, you can indicate your intention to apply for RPL. While reviewing your enrolment process, one of our friendly staff will contact you to complete the process. Alternatively, we would recommend you email us your training certifications, current job descriptions and resume through for review; we will then arrange a time to discuss your training needs and RPL opportunities with one of our assessors over the phone. 

If you have completed previous study that includes units in your Qualification, we may be able to automatically give you credit for those units. 

You must provide us with a certified copy of the certificate containing those units. 

No – these are different terms, although they are often confused. 

Credit Transfer is the term we use when you already hold a specific unit of competency. We can use your existing certificate to give you credit towards your Qualification. 

RPL is the term we use when you wish to use your work experience as an assessment only pathway to the qualification. You need to provide samples of work, references, etc. to demonstrate competency through real life experience. 

If you are seeking RPL we will conduct the initial assessment for free and with no obligation. Once you decide to enroll with, we will charge you $500 to start the process. That money is held in trust until you either start studying with us or we conduct the first formal RPL assessment. Prior to your enrolment you will receive a fees letter that sets out very clearly how much and when you are requested to pay. That letter also has information on our refunds policy. 

Your RPL Assessor will discuss in detail with you the types of evidence that are appropriate for the qualification that you are seeking to achieve. A good starting point for pretty much every qualification is a resume, job description and any qualifications or certificates you already hold. If you are a Defence member, a service record is a great help as well. The same goes for Police, Ambulance and Fire Officers. 

The Standards that we assess against require that evidence demonstrating current competence is from the present or the ‘very recent past.’ They do not specify the time that would be considered ‘very recent past,’ as this may vary between industries. Basically, this means we must determine whether the evidence is recent enough to show that you are competent at the time we make the assessment decision. Generally, the newer your evidence the better. This does not mean older evidence cannot be included in the evidence used to make an assessment judgement it has less weight and needs to be supported by more recent activities. 

Once the enrolment process is complete, you will be provided with access to all training and assessment materials from your online learning portal. You can download and print them out.

You don’t have to purchase any textbook or other resources to complete the course. You will be provided with all learning modules and related resources to complete the course. The learning and assessment modules we developed for your training course are mapped and validated for you to achieve the required learning outcome. 

Self-learning activities are structured activities for learners to understand and apply their learnings to different situations. Activities are designed to enhance learners’ knowledge and skills before they proceed to their assessment tasks. 

Self- learning activities are not part of assessment, but learners are required to complete these activities before proceeding to the assessment tasks. 

You will need to complete your assessment from your online learning account and submit it online. 

There are three attempts for each assessment, you will be notified if you reach the final attempt. We strongly recommend you check and review the assessment prior to submission and contact your nominated trainer for learning and assessment support. 

We make sure that our learners receive their learning and assessment activities feedback within defined timeline. In general, your submitted learning and assessment will be marked within 5 business days. 

We strive to provide a superior learning experience. So, depending on the course you choose to study, your learning will be assessed through a combination of activities designed to enhance your knowledge. 

Your course will be assessed online through our learning management platform. You will be assigned a specialist assessor for each module who will provide support while you complete your assessment. Assessments are carried out by using a variety of tasks, including: 

• Online quizzes, including multiple choice and short answer questions 
• Portfolio of evidence 
• Written reports 
• Case studies 
• Video and audio role plays and demonstrations. 

From the date of registration, you will receive: 

• Short courses – Up to six months 
• Certificate IV course: Up to 12 Months 

Your access to the online learning account will be for the course duration only. You will have the opportunity to apply for a course term extension. An administration fee will apply for any term of extension. 

It’s your responsibility to manage your study within your enrolment term. Your enrolment duration dates are available on your online learning account. You will be notified via email or text message 30-45 days before the course term expires. 

No, you don’t have to. It is up to you how much time you would like to spend completing the course within the course duration. However, the expected learning hours for each unit will be around 50-60 hours. 

Yes, the online courses are! There are no exams, or set timetables, so you can learn at your own pace. This means that if you have the time, you can dedicate more hours a week to studying and finish your course earlier. Or you can choose to study without pressure over a longer period.